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Effective Date: 25-July-2025

Business Name: Shuddh Desi SG by Export's Edge

Website: https://shuddhdesisg.odoo.com/

At Export's Edge, we are committed to protecting your privacy and complying with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our website.

1. Personal Data We Collect

When you use our website or services, we may collect the following types of personal data:

  • Full Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (processed securely via third-party payment gateways)
  • IP Address and Browser Information (for security and analytics)
  • Order History and Preferences
  • Any communications or inquiries sent to us

2. How We Collect Your Data

We collect your data when:

  • You browse or interact with our website
  • You create an account or place an order
  • You subscribe to our newsletter or marketing emails
  • You fill out any forms on our website
  • You communicate with us via email, phone, or chat

3. Purpose of Data Collection

Your data is collected for the following purposes:

  • To process and fulfill orders
  • To deliver products and manage logistics
  • To contact you with order updates or delivery information
  • To improve our website and customer experience
  • To send promotional offers, if you have opted in
  • To comply with legal or regulatory requirements

4. Disclosure of Personal Data

We do not sell your data. We may disclose your personal data to:

  • Delivery partners and logistics companies
  • Payment processors (e.g., PayPal, Stripe, PayNow)
  • IT service providers (e.g., hosting, customer support software)
  • Legal, regulatory, or governmental authorities when required by law

All third parties are required to comply with the PDPA and handle your data responsibly.

5. Consent and Withdrawal

By providing your personal data, you consent to our collection, use, and disclosure as described.

You may withdraw your consent at any time by contacting us at [support@yourdomain.com]. However, this may affect our ability to provide you with certain services.

6. Access and Correction of Personal Data

You have the right to request access to or correction of your personal data in our possession.

To make a request, email us at [support@yourdomain.com] and we will respond within a reasonable timeframe.

7. Data Protection and Security

We take reasonable precautions to protect your personal data from unauthorized access, modification, or loss. These include:

  • Secure Socket Layer (SSL) encryption
  • Secure hosting servers
  • Limited access by authorized personnel
  • Regular security updates and scans

8. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

9. Use of Cookies

We use cookies and similar technologies to improve site performance and user experience. Cookies allow us to:

  • Remember your preferences
  • Understand user behavior
  • Track website analytics

You may choose to disable cookies through your browser settings, though this may affect site functionality.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, social media). We are not responsible for the privacy practices of these external sites.

11. Updates to This Policy

We reserve the right to amend this Privacy Policy at any time. The latest version will always be posted on this page, with the "Effective Date" updated accordingly.

12. Contact Us

If you have questions about our privacy practices, or if you would like to exercise your data rights, please contact us at:

📧 Email: shuddhdesi.sg@gmail.com

📞 Phone: +65 81805036

🏢 Address: 60 PAYA LEBAR ROAD #07-54 PAYA LEBAR SQUARE SINGAPORE (409051)